9 months to global transformation: Building agility at scale

HARTING, a leading technology company, needed a digital platform that could match their global ambitions and serve as the heart of their digital sales and marketing operations.

HARTING was able to develop and successfully implement a state-of-the-art Digital Experience Platform (DXP) together with UDG. The platform now acts as the heart of digital sales and marketing and is also a central pillar of product support. A particular challenge was to create a globally deployable solution that ensures a seamless user experience—a goal that HARTING successfully achieved with our help.

Challenge _

The HARTING management wanted an efficient, high-performance platform that combines modern design with innovative technology:

• Like a "digital super sports car" it was supposed to be flexibly adaptable to global "market racetracks"

• Guarantee inspiring user experiences

• Integrate sales, support and product information under one common framework

• Ensure the HARTING team could operate the new platform independently and continuously develop it further

Solution _

HARTING successfully realized the vision of an efficient, powerful platform with modern design and innovative technology—a state-of-the-art Digital Experience Commerce Platform (DXCP) was created in an interdisciplinary team.

Agile Working Method

We established mixed teams comprising UDG staff with extensive training in agile working, who in turn transferred their expertise to their HARTING colleagues in the collaborative project. Consequently, the customer team was able to seamlessly assume responsibility for further development at the commencement of the global rollout.

Knowledge Transfer

In addition to developing a customized digital platform, the long-term objective was to ensure that the HARTING team could operate the new platform independently. The focus was on empowering the customer team to adopt an independent, agile working approach.