Growth through innovative Tech-enabled Customer Digital Experience Transformation
80% +
reduction in hosting costs across many projects
2688x
faster environment set up: from 8 weeks to 33 minutes
8
major industry awards
About the Client _
Vodafone is one of the world’s largest telecom groups
340m+ customers, £30b+ in annual revenue
Executive Summary _
In the fast-moving telecom industry, Vodafone wanted to take a leading position through revolutionising Customer Experiences with technology-enabled excellence.
We understood the challenge together it called for a new way of working and a world-leading and exceptionally well executed technology transformation strategy. MMT partnered with Vodafone to form a “One Team” model – driving efficiencies across platforms, people, and processes. Together, we set the stage for innovation and growth through Customer Digital Experience excellence.
The Challenge _
Since 2017, MMT has worked in true partnership with Vodafone through major digital transformation
In a fiercely competitive telecom landscape, growth depends on experience-led innovation – together, we understood the complexities and challenges, and were ready to solve them, and to embrace and harness the power of change.
Legacy systems and processes that needed to evolve to unlock evermore impressive customer experiences.
Efficient, cost-effective, flexible operations were a must to stay ahead of competition.
A workforce evolution was needed to create the skillsets ready for opportunities of the future.
We came in to help implement these critical strategic steps from the ground up.
The Solution _
Embedded across Vodafone's digital engineering ecosystem
MMT experts were embedded across Vodafone’s digital engineering ecosystem in a true One Team model – collaborating with business unites to align leadership, define and execute on a future-fit roadmap, and to deliver vast value:
Unifying tech, people, and process
Upgrading platforms, tooling and CMS
Enabling huge cost and effort savings
Deploying faster, at scale
Cloud and DevOps transformation excellence
We transformed Vodafone into a modern engineering powerhouse built for speed and innovation, delivering industry-leasing results and Customer Digital Experiences that earned widespread recognition.
The Commercial Impact _
Our work unlocked value, faster, and made huge efficiency gains
This unlocked the ability to serve Customers the Digital Experiences and innovation needed to drive growth, with fast and responsive, highly accessible and intuitive digital journeys.
2688x
Faster environment set up
From 8 weeks to 33 minutes
480x
Faster go-live
From 8 hours to 2 minutes
96x
Faster app deployment
From 24 hours to 15 minutes
£17K
Monthly saving per environment
2.9
Tonnes of CO2
Saved per quarter, and 33.2 tonnes offset
80% +
Reduction in hosting costs across many projects
Ultimately, we are working in Partnership to make the organisation an incredibly effective, high performance, class-leading Growth Engine.